Fundamentals of Communication
Class Outline:
Performance-Based Objectives
-Communicate formally and informally in business so there is a mutual understanding between the sender and the receiver.
-Write clear, concise business communication so that it has a positive and meaningful impact on the reader and achieves the desired result.
-Use graphics in business communication so that facts, processes, and summaries are effectively designed to convey visual and textual information.
-Use verbal and non-verbal communication appropriately in business so that there are no barriers to mutual understanding in culturally diverse organizations.
-Use electronic communication in business so that you observe proper etiquette and ensure professionalism to send and receive messages.
Course Content
Lesson 1: Understanding Business Communication
Topic 1A: Identify Basic Communication Techniques
Topic 1B: Describe Formal and Informal Communication
Lesson 2: Communicating in Writing
Topic 2A: Write Effective Business Documents
Topic 2B: Write Effective Business Letters
Topic 2C: Write Effective Memos
Topic 2D: Write Effective Reports
Lesson 3: Communicating with Graphics
Topic 3A: Create Graphics for Business Communication
Topic 3B: Communicate Static Information
Topic 3C: Communicate Dynamic Information
Lesson 4: Using Verbal and Non-verbal Communication
Topic 4A: Describe Verbal and Non-verbal Communication
Topic 4B: Identify Elements of Effective Meetings
Topic 4C: Identify Elements of Effective Presentations
Topic 4D: Read Body Language
Lesson 5: Communicating Electronically
Topic 5A: Using Voice Communication in Business
Topic 5B: Using Internet Communication in Business
Appendix A: Works Cited
References and Works Cited