16 Corporate Woods Boulevard | Albany, New York 12211 | Tel: 518.437.1600

Fundamentals of Communication

Available Dates: Request Dates
Class Length: 1 day
Cost: $299

Class Outline:

Fundamentals of Communication provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace, thereby improving productivity and mutual understanding in culturally diverse business organizations.

Course Content:

Lesson 1: Understanding Business Communication
Topic 1A: Identify Basic Communication Techniques
Topic 1B: Describe Formal and Informal Communication

Lesson 2: Communicating in Writing
Topic 2A: Write Effective Business Documents
Topic 2B: Write Effective Business Letters
Topic 2C: Write Effective Memos
Topic 2D: Write Effective Reports

Lesson 3: Communicating with Graphics
Topic 3A: Create Graphics for Business Communication
Topic 3B: Communicate Static Information
Topic 3C: Communicate Dynamic Information

Lesson 4: Using Verbal and Non-verbal Communication
Topic 4A: Describe Verbal and Non-verbal Communication
Topic 4B: Identify Elements of Effective Meetings
Topic 4C: Identify Elements of Effective Presentations
Topic 4D: Read Body Language

Lesson 5: Communicating Electronically
Topic 5A: Using Voice Communication in Business
Topic 5B: Using Internet Communication in Business