16 Corporate Woods Boulevard | Albany, New York 12211 | Tel: 518.437.1600

#50331: Windows 7, Enterprise Desktop Support Technician

Available Dates: Request Dates
Class Length: 5 day
Cost: $2,495

Class Outline:

This five-day instructor-ledcourse provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 and 70-682 exams.

Audience Profile
This course is intended for Windows 7 desktop support technicians who resolve Tier 1 and 2 problems on desktop computers. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.

At Course Completion
After completing this course, students will be able to:
•Identify and Resolve Desktop Application Issues
•Identify the Cause of and Resolve Networking Issues
•Manage and Maintain Systems That Run Windows 7
•Support Mobile Users
•Identify the Cause of and Resolve Security Issues

Download Course Outline