16 Corporate Woods Boulevard | Albany, New York 12211 | Tel: 518.437.1600

Outlook 2003: Level 1

Available Dates: Request Dates
Class Length: 1 day
Cost: $199

Class Outline:

This course teaches the basic functions and features of Outlook 2003. Students will learn how to configure an e-mail account, read, create, and send messages, and work with file attachments. They'll also learn how to organize messages, set delivery options, print messages, set up a mail merge, work with contacts and tasks, use the Calendar, and manage their Outlook folders.

Course Length: One day

Table of Contents:

Unit 1: Getting started
Topic A: The program window
Topic B: Outlook Today
Topic C: Getting help

Unit 2: E-mail
Topic A: E-mail accounts
Topic B: E-mail messages
Topic C: Handling messages

Unit 3: E-mail management
Topic A: Managing e-mail
Topic B: Printing messages
Topic C: Address books

Unit 4: Contact management
Topic A: Managing contacts
Topic B: Categories

Unit 5: Tasks
Topic A: Working with tasks
Topic B: Managing tasks

Unit 6: Appointments and events
Topic A: Creating and sending appointments
Topic B: Categorizing appointments
Topic C: Modifying appointments
Topic D: Working with events

Unit 7: Meeting requests and responses
Topic A: Working with meeting requests
Topic B: Responding to meeting requests
Topic C: Handling meeting responses
Topic D: Microsoft NetMeeting

Unit 8: Customizing Outlook
Topic A: Personal folders
Topic B: Organizing folders
Topic C: Signatures
Topic D: Voting buttons
Topic E: Interacting with the Internet

Appendix A: Instant Messaging
Topic A: Sending and receiving instant messages

Appendix B: Microsoft Office Specialist exam objectives map
Topic A: Comprehensive exam objectives

Explore the Outlook environment; use Outlook’s features; use and customize Outlook Today; and use the different help options.

Configure different e-mail accounts; use the Inbox to read, create, and send messages; reply to, format, and check spelling of messages; read and save attachments; and forward, delete, and move messages.

Set delivery options for messages; set up and use Search Folders; flag messages; set up the read receipt option for messages; customize page setup; print a message; set up and use an address book; and use the mail merge feature to merge messages.

Use the Contacts folder to manage e-mail addresses and create distribution lists; categorize contacts; use the Master Category List to create categories; and assign categories to contacts.

Use the Tasks folder to add, edit, mark, and categorize tasks; assign tasks; accept or decline a task request; send an update; and track an assigned task.

Create and organize your appointments by using the Calendar; explore Calendar views; categorize appointments; modify, edit, and delete appointments; and add multi-day and annual events to the Calendar.

Use the Calendar to schedule a meeting, and use the meeting workspace; read and respond to meeting requests; review and cancel a meeting; and use Microsoft NetMeeting.

Create personal folders; add, move, delete, rename, and restore subfolders; move messages between folders; manage the Inbox by using the Organize page; filter junk e-mail; create, modify, and use signatures; collect and tabulate responses by using voting buttons; create a home page for a folder; insert hyperlinks; and integrate Outlook with Internet Explorer.