A+ Remote Support Technician 220-603
Class Outline:
Description:
This course will prepare students for the CompTIA A+ 220-603 certification exam (2006 Objectives). It is designed to prepare students to assist users remotely as a help desk or call center support technician.
Course Length: Three days
Table of Contents:
Unit 1: Expansion cards
Topic A: Expansion cards
Topic B: Laptop expansion cards
Topic C: Legacy devices
Topic D: Troubleshooting
Unit 2: Data storage devices
Topic A: Hard drives
Topic B: Troubleshooting storage devices
Unit 3: Printers and scanners
Topic A: Printing technologies
Topic B: Printers
Topic C: Scanners
Unit 4: Operating system management
Topic A: Managing directories and files
Topic B: System monitoring and management
Topic C: Event Viewer
Topic D: The Registry
Topic E: Virtual memory
Unit 5: OS maintenance and troubleshooting
Topic A: Operating system maintenance
Topic B: Operating system troubleshooting
Unit 6: Networking
Topic A: Networking configuration
Topic B: Resource sharing
Topic C: Internet connectivity
Topic D: Network protection
Topic E: Network troubleshooting
Unit 7: Security
Topic A: Operating system security
Topic B: Auditing and logging
Topic C: Security hardware
Topic D: The human aspects of security
Unit 8: Professionalism and communication
Topic A: Professionalism
Topic B: Customer satisfaction
Topic C: Problem and resolution tracking
Appendix A: Certification exam objectives map
Topic A: Comprehensive exam objectives
Appendix B: CompTIA A+ acronyms
Topic A: Acronyms list
Objectives:
-Install expansion cards.
-Install, maintain, and troubleshoot hard drives and data storage devices.
-Install and troubleshoot printers and scanners.
-Manage and monitor files, operating system settings, and the Registry.
-Maintain and troubleshoot a Windows operating system.
-Configure and troubleshoot networking.
-Secure the computing environment.
-Maintain a level of professionalism and ensure customer satisfaction.