A+ IT Technician 220-602
Class Outline:
Description:
This course will prepare students for the CompTIA A+ 220-602 certification exam (2006 Objectives). Students will learn how to support PC hardware in a business setting, including installation, troubleshooting, and component replacement. The target student for this course is responsible for maintaining PCs in their workplace, and has already completed the CompTIA A+ Certification: Essentials course (or has equivalent experience).
Course Length: Five days
Table of Contents:
Unit 1: Electricity and power systems
Topic A: Electricity and static electricity
Topic B: Power supplies
Topic C: Power conditioning and management
Topic D: Power supply troubleshooting
Unit 2: CPUs and motherboards
Topic A: CPU and motherboard installation
Topic B: Motherboard troubleshooting
Unit 3: Memory systems
Topic A: RAM installation
Topic B: Memory troubleshooting
Unit 4: Expansion cards
Topic A: Host system interaction
Topic B: Expansion card installation
Topic C: Laptop expansion device installation
Topic D: Legacy device installation
Topic E: Expansion card troubleshooting
Unit 5: Data storage devices
Topic A: Hard drives
Topic B: Optical drives
Topic C: Removable storage devices
Topic D: Tape drives and backup systems
Topic E: Storage device troubleshooting
Unit 6: Ports, connectors, and cables
Topic A: Serial and parallel ports, cables, and connectors
Topic B: Keyboards and pointing devices
Topic C: USB ports, cables, and connectors
Topic D: FireWire ports, cables, and connectors
Topic E: Infrared and Bluetooth wireless ports
Topic F: Multimedia ports, cables, and connectors
Topic G: Port, cable, and connector troubleshooting
Unit 7: Printers and scanners
Topic A: Printing technologies
Topic B: Printers
Topic C: Scanners
Unit 8: Display devices
Topic A: Monitors
Topic B: Troubleshooting and maintaining display devices
Unit 9: Portable computers and devices
Topic A: Communication connections
Topic B: Component replacement
Topic C: Portable-computer power sources
Unit 10: Operating system management
Topic A: Managing directories and files
Topic B: System monitoring and management
Topic C: Event Viewer
Topic D: The Registry
Unit 11: OS maintenance and troubleshooting
Topic A: Operating system maintenance
Topic B: Operating system troubleshooting
Unit 12: Networking
Topic A: Networking configuration
Topic B: Resource sharing
Topic C: Internet connectivity
Topic D: Network protection
Topic E: Network troubleshooting
Unit 13: Security
Topic A: Operating system security
Topic B: Auditing and logging
Topic C: The human aspects of security
Unit 14: Maintaining the PC environment
Topic A: Safety and hazards
Topic B: Troubleshooting and maintaining PCs
Unit 15: Professionalism and communication
Topic A: Professionalism
Topic B: Customer satisfaction
Topic C: Problem and resolution tracking
Appendix A: Certification exam objectives map
Topic A: Comprehensive exam objectives
Appendix B: Binary, octal, and hexadecimal numbering
Topic A: Count like a computer
Appendix C: Reference tables
Topic A: Error messages and their meanings
Topic B: System resource tables
Topic C: Conventions and precautions
Appendix D: CompTIA A+ acronyms
Topic A: Acronyms list
Objectives:
-Measure and describe the characteristics of electricity; understand and follow safe practices when working with electricity; describe the purpose and features of power supplies, and install a new power supply into a PC; install power conditioning equipment and configure systems to minimize power consumption; and troubleshoot faulty power supplies.
-Describe the function and features of CPUs; describe the techniques used to cool CPUs and other PC components; describe motherboards and identify the typical components they contain; install a CPU onto a motherboard and install a motherboard into a case; and identify the symptoms of, probable causes of, and potential solutions to motherboard- and CPU-related problems.
-Describe the function of memory and describe various amounts of memory; differentiate between different types of memory chips; install RAM into a system while handling it properly and meeting your PCâ¿¿s installation requirements; test memory with a memory-testing application; and troubleshoot memory problems.
-Define interrupt, IRQ, I/O address, DMA, and base memory address, and describe how those resources are involved with device interaction with system resources; install and configure an expansion card, laptop expansion devices, and legacy expansion adapters; and troubleshoot expansion-card problems.
-Install hard drives into a PC; partition and format drives to prepare them for use; install and use optical drives and discs; install floppy drives and use floppy disks to store data; connect, use, and troubleshoot USB and FireWire external drives; describe, install, use, and troubleshoot tape drives; and back up and restore data.
-Identify features of dot-matrix printers; install, use, and troubleshoot inkjet printers and laser printers; identify other printer types; identify steps in the Windows printing process and configure a Windows printer; identify printer options and upgrades; install scanners; and troubleshoot scanner problems.
-Describe, install, and troubleshoot CRT and LCD displays; and troubleshoot and maintain display devices.
-Identify features of, use of, and ways to troubleshoot problems with laptop and notebook computers; replace internal components in a notebook computer; and identify features of, connect, and troubleshoot handheld computer devices.
-Manage directories and files; monitor and manage the operating system; monitor events on the computer; and manage the Registry.