Audience Profile
This course is designed for people who rely on Outlook for communication and who already use it for basic information workflow tasks such as e-mail, appointments and managing task lists. They are accomplished users of the application, but are looking for techniques to better manage Inbox overload and more effectively define and execute tasks, all to maximize productivity in a standard work day.

At Course Completion
After completing this course, students will be able to:
•Use dated and undated tasks, combined with context and categorization to make an informed decision about the next most important thing that needs to be done at any given time.
•Effectively customize and manage the Task Pad and Task window in Outlook to provide the right types of information for various life and business scenarios.
•Learn how to make e-mail more useful and get faster, more accurate responses by creating meaningful subject lines.
•Learn how to use drag-and-drop techniques to instantly convert e-mail into calendar events or tasks. Students will also learn how these techniques can be used to attach the e-mail (including any file attachments) or convert the e-mail body to a text note in the new appointment or task.
•Use custom views to create the “Outlook Dashboard” to bring all of the information necessary to properly manage time and tasks into one central location.

Audience Profile
This course is intended for experienced IT Professionals who are concerned about delivering messaging to the Enterprise.

At Course Completion
After completing this course, students will be able to:
•Articulate the core scenarios and architectural requirements for Exchange Server 2010.
•Install and deploy an Exchange Server 2010 Server.
•Understand integration of Exchange Server 2010 with other applications.

Course Outline
Audience Profile
This course is intended for IT professionals who are responsible for the Exchange Server messaging environment in an enterprise. This IT professional is the senior administrator, or "engineer" who acts as a technical lead over a team of administrators. This person is a third level of support in addition to the Exchange Recipient Administrator, which is the first level and the Exchange Server Administrator, which is the second level. In an effort to ensure that end users have the best possible messaging experience, this person also evaluates new technologies and tools.
The candidate is responsible for the planning and deployment of the Exchange Servers in an enterprise environment. He or she should have a minimum of two years of experience administering, deploying, managing, monitoring, upgrading, migrating, and designing Exchange Server.

At Course Completion
After completing this course, students will be able to:
•Gather the information required to design a messaging system.
•Design the integration of Exchange Server with the current infrastructure.
•Design the deployment of the Mailbox server services in Exchange Server 2010.
•Design the Client Access server deployment.
•Design the Hub Transport server and Edge Transport server deployments.
•Plan and deploy messaging security.
•Plan and deploy a messaging policy and compliance solution.
•Plan a highly available Exchange Server 2010 deployment.
•Plan a disaster recovery solution in Exchange Server 2010.
•Develop a plan for monitoring and troubleshooting the Exchange Server environment.
•Plan and implement a transition from Exchange Server 2003 or Exchange Server 2007 to Exchange Server 2010.
•Integrate Exchange Server 2010 with other messaging systems and with federated partners.

1. UML Overview
•Why Modeling Is Important
•Key Abstractions
•Now for the hard question: is a system reality, or is it a description of reality?
•Well-formed Requirements
•SMART Requirements
•Requirement Types
•Requirements Traceability
•Requirements and the SDLC
•The Use Case
•Object Orientation
•Requirement Types
•Requirement Identifier Scheme
•Model Element Naming Convention
•Change Control System.

2. UML Language Basics
•Syntax and Semantics
•Visualizing
•The Software System Perspectives of the UML

3. The Building Blocks
•Things
•Class
•New CSOC Requirements Specification (excerpt)
•New CSOC out-of-scope items
•New IMS Requirements Specification (excerpt
•Object
•Message
•Sequence
•Diagram
•Use Case
•Graphical Use Case
•Textual Use Case

4. Model Analysis
•Enterprise Analysis Methodology
•Akmee CommuncationsProject Charter
•Business Use-Case Model Refinement
•Activity Diagram

5. System Views
•The UML System Architecture Viewpoints
•The History of the UML
•The Boundary Between Conceptual and Technical Design

6. Use Cases – Everything You Always Wanted to Know
•Actor-Action Modeling
•Scenarios

7. Conceptual Data Models
•The Principle of Abstraction
•Information Engineering

8. Logical Data Models
•Drilling Down From the Conceptual Model Level
•Requirements Traceability From the Data Perspective
•Data Model Views

9. Normalization
•Data Model Quality
•Normalization Tests
•Functional Dependence and Primary Keys
•First Normal Form
•Second Normal Form
•Third Normal Form
•Fourth Normal Form
•Clear Thinking About Data
•Quality Assurance
•Entity Rules
•Attribute Rules
•Primary Key Rules
•Relationship Rules

10. Comparing and Contrasting the UML and IE •Gen-Spec Models for Classes and Entities

11. Wrap-Up

1. Introduction
•Defining Business Analysis
•What is Business Analysis?
•What is a Business Analyst?
•International Institute of Business Analysis (IIBA) Business Analysis Body of Knowledge (BABOK)
•Today’s Approach to Business Analysis
•The Systems Development Life Cycle
•Approvals

2. Enterprise Analysis
•What is Enterprise Analysis?
•Enterprise Analysis Activities
•What Has Changed?
•What Information Should We Gather for Enterprise Analysis?
•How Should We Collect This Information?
•Types of Information to Collect
•Sources of Information
•How Does Enterprise Analysts Help the Project?
•Real-World Application

3. Defining the Project Scope
•An Approach to Project Definition
•Step One – Identify Issues
•Uses for Issues
•Step Two – Recognize Future Benefits
•Step Three – Identify the Function Areas/Stakeholders and Sponsor
•Stakeholder
•The Project Sponsor
•Step Four – Diagram the Functional Flow
•Step Five – Define the Project Scope and Objectives
•Scope Exclusions
•Real-World Applications

4. Procedure Analysis
•Preparing for Analysis
•What Information Should We Gather to Analyze?
•Why Perform Procedure Analysis?
•Definitions
•Performing Procedure Analysis
•Process Flow Modeling
•Why Create Models?
•Symbols Used in Process Flow Models
•Swim Lane Diagram
•Guidelines for Creating Swim Lane Diagrams
•Old Procedure
•Process Script Procedure
•Real-World Application
•Process Scripts

5. Interviewing
•Why Interview?
•Preparing for the Interview
•Interview Structure
•Questioning and Listening Techniques
•Listening for Requirements
•Holding the Interview
•Real-World Application

6. Requirements, Assumptions, and Constraints
•Effective Requirements Practices
•Requirements
•Types of Requirements
•SMART Requirements
•Identifying User Requirements
•Functional Requirements
•Quality of Service Requirements
•Assumptions
•Constraints
•Real-World Application

7. Defining a Solution
•Solution Definition
•System Improvement
•System Redesign
•Review Project Scope
•Conceptual Design Creates Change
•Process Improvement
•Systems Development
•Organizational Change
•Impact Analysis
•Process Improvement Impact
•Systems Development Impact
•Organizational Change Impact
•Real-World Application

8. Solution Implementation Planning
•Systems Development Life Cycle Review
•Phases for Implementation Planning
•Planning to Implement the Future Changes
•Visualizing the Project Schedule for Implementing the Solution
•Step 1 – Break the Project Down into Tasks
•Step 2 – Assign Resources
•Step 3 – Estimate Time
•Step 4 – Sequence the Tasks
•Step 5 – Chart the Plan
•Real-World Application

9. Management Presentation
•Business Case Decision Package
•What’s in this Management Presentation?
•Presentations
•Rehearsal and Practice Run
•Real-World Application

Course Outline

1. The Scope of Business Analysis
•What is a Business Analyst?
•The System Development Life Cycle
•Today’s Approach
•What is Project Success?
•Critical Success Factors

2. Initiation Phase Activities
•Rocky Mountain Fitness Center Case Study
•Project Context
•The Context Diagram
•Verification Through Traceability
•How Do We Verify Traceability
•Another View of Traceability
•The Traceability Matrix

3. Analysis Phase
•Requirements Activities
•Elicitation Techniques
•Interview Structure
•Questioning and Listening Techniques
•Current State Analysis
•Current State to Future State
•Procedure Analysis
•High Level Swim Lane Diagram
•Definition of a Requirement
•Types of Requirements
•SMART Requirements
•Requirements Do’s and Don’ts
•Quality Requirements?
•Purpose of Requirements Communication
•Levels of Communication

4. Solution Design and Implementation
•A BA is Invaluable
•Design and Testing Phase Activities
•Generating Technical Alternatives
•Designing the User Interface
•Creating a Storyboard
•What is Quality Assurance
•The Test plan
•User Acceptance Testing
•Impact Analysis
•Implementation Activities
•Managing the Transition

Audience Profile
This course is intended for people aspiring to be enterprise-level messaging administrators. Others who may take this course include IT generalists and help desk professionals who want to learn about Exchange Server 2010. People coming into the course are expected to have at least three years experience working in the IT field, typically in the areas of network administration, help desk, or system administration. They are not expected to have experience with previous Exchange Server versions.

At Course Completion
After completing this course, students will be able to:
•Install and deploy Exchange Server 2010.
•Configure Mailbox servers and Mailbox server components.
•Manage recipient objects.
•Configure the Client Access server role.
•Manage message transport.
•Configure the secure flow of messages between the Exchange Server organization and the Internet.
•Implement a high availability solution for Mailbox servers and other server roles.
•Plan and implement backup and restore for the server roles.
•Plan and configure messaging policy and compliance.
•Configure Exchange Server permissions and security for internal and external access.
•Monitor and maintain the messaging system.
•Transition an Exchange Server 2003 or Exchange Server 2007 organization to Exchange Server 2010.
•Configure the Unified Messaging server role and Unified Messaging components.
•Implement High Availability across multiple sites and implement Federated Sharing.

Course Outline
Module 1: Allocating IP Addressing by Using Dynamic Host Configuration Protocol (DHCP)
This module provides you with the knowledge and skills to allocate IP addressing in a network environment.
Lessons
•Multimedia: The Role of DHCP in the Network Infrastructure
•Adding and Authorizing a DHCP Server Service
•Configuring a DHCP Scope
•Configuring DHCP Reservations and Options
•Configuring a DHCP Relay Agent

Module 2: Managing and Monitoring Dynamic Host Configuration Protocol (DHCP)
This module provides you with the knowledge and skills to manage the DHCP service to reflect changing client IP addressing needs. It also provides you with the knowledge and skills to monitor DHCP server performance, because the DHCP environment is dynamic.
Lessons
•Managing a DHCP Database
•Monitoring DHCP
•Applying Security Guidelines for DHCP

Module 3: Resolving Names
This module provides you with the knowledge and skills to assign computer names to the IP addresses of the source and destination hosts, and then use the computer name to contact the hosts.
Lessons
•Multimedia: Introduction to the Name Resolution Process
•Viewing Names on a Client
•Configuring Host Name Resolution
•Configuring NetBIOS Name Resolution

Module 4: Resolving Host Names by Using Domain Name System (DNS)
This module provides you with the knowledge and skills to resolve host names by using Domain Name System.
Lessons
•Multimedia: The Role of DNS in the Network Infrastructure
•Installing the DNS Server Service
•Configuring the DNS Server Service
•Configuring the DNS Zones
•Configuring DNS Zone Transfers
•Configuring a DNS Client

Module 5: Integrating Domain Name System and Active Directory
Integrating Domain Name System and Active Directory
This module provides you with the ability to manage integration between Active Directory directory service and Domain Name System (DNS).
Lessons
•Configuring Active Directory Integrated Zones
•Configuring DNS Dynamic Updates
•Understanding How Active Directory Uses DNS

Module 6: Managing and Monitoring Domain Name System (DNS)
This module provides you with the knowledge and skills to manage and monitor DNS servers to ensure that they are functioning properly and to optimize network performance.
Lessons
•Managing DNS Records
•Testing the DNS Server Configuration
•Monitoring DNS Server Performance

Module 7: Resolving NetBIOS Names by Using Windows Internet Name Service (WINS)
This module provides you with the knowledge and skills to use WINS to register NetBIOS names and resolve them to IP addresses.
Lessons
•Multimedia: The Role of WINS in the Network Infrastructure
•Installing and Configuring a WINS Server
•Managing Records in WINS
•Configuring WINS Replication
•Managing the WINS database

Module 8: Configuring Routing by Using Routing and Remote Access
This module provides you with the knowledge and skills to configure a routing solution for your network environment.
Lessons
•Multimedia: The Role of Routing in the Network Infrastructure
•Enabling and Configuring the Routing and Remote Access Service
•Configuring Packet Filters

Module 9: Securing Network Traffic by Using IPSec and Certificates
This module provides you with the knowledge and skills to secure network traffic and to use certificates with IPSec for increased security.
Lessons
•Implementing IPSec
•Understanding IPSec Deployment Scenarios
•Monitoring IPSec

Module 10: Configuring Network Access
This module provides you with the knowledge and skills to configure a server with the Routing and Remote Access service, create appropriate remote access connections on a network access server, and configure users' access rights.
Lessons
•Introduction to a Network Access Infrastructure
•Configuring VPN Access
•Configuring Dial-up Access
•Configuring Wireless Access
•Controlling User Access to a Network
•Centralizing Network Access Authentication by Using IAS
•Protecting Remote Access by Using Network Access Quarantine

Module 11: Managing and Monitoring Network Access
This module provides you with the knowledge and skills to manage and monitor network access.
Lessons
•Managing the Network Access Services
•Configuring Logging on a Network Access Server
•Collecting and Monitoring Network Access Data

This course is intended for IT professionals who are interested in:
•Expanding their knowledge base and technical skills about Windows 7 Client.
•Acquiring deep technical knowledge of Windows 7.
•Learning the details of Windows 7 technologies.
•Focusing on the "how to" associated with Windows 7 technologies.
Most of these professionals use some version of Windows client at their work place and are looking at new and better ways to perform some of the current functions.

After completing this course, students will be able to:
•Perform a clean installation of Windows 7, upgrade to Windows 7, and migrate user-related data and settings from an earlier version of Windows.
•Configure disks, partitions, volumes, and device drivers to enable a Windows 7 client computer.
•Configure file access and printers on a Windows 7 client computer.
•Configure network connectivity on a Windows 7 client computer.
•Configure wireless network connectivity on a Windows 7 client computer.
•Secure Windows 7 client desktop computers.
•Optimize and maintain the performance and reliability of a Windows 7 client computer.
•Configure mobile computing and remote access settings for a Windows 7 client computer.

Before attending this course, students must have:
Experience installing PC hardware and devices. Basic understanding of TCP/IP and networking concepts. Basic Windows and Active Directory knowledge. The skills to map network file shares.Experience working from a command prompt. Basic knowledge of the fundamentals of applications. For example, how client computer applications communicate with the server. Basic understanding of security concepts such as authentication and authorization. An understanding of the fundamental principles of using printers.

After completing this course, students will be able to:
•Manage the desktop settings that personalize the computing experience.
•Describe how Windows 7 Beta Search enhancements improve productivity.
•Implement Search Federation to search remote data sources within the enterprise infrastructure.
•Describe the new Group Policy Preferences and Administrative Templates that are available to IT professionals who manage Group Policy Objects.
•Describe how IT professionals use the Group Policy Management Console to create scripts that manage Group Policy Objects.
•Identify and use the improvements made to the latest version of PowerShell.
•Describe how DirectAccess enables IT professionals to remotely manage and update user PCs.
•Describe the platform and network requirements necessary to implement DirectAccess.
•Describe the VPN reconnection features and the platform and network requirements.
•Illustrate how to use Group Policy to prevent specific types of files from being synchronized to the server.
•Describe how BranchCache improves user productivity in branch offices by caching content from remote file and Web servers in branch locations.
•Administer new User Account Control security settings to improve the end-user computing experience.
•Describe how AppLocker enables IT Professionals to specify the programs that are allowed to run on user desktops.
•Describe how Windows 7 Beta improves upon the firewall policy by allowing IT professionals to identify multiple active firewall profiles.
•Describe new Windows 7 Beta features as they relate to Windows Deployment Services and virtualization.
•Explain how the Problem Steps Recorder can be used to reproduce and record experiences with an application failure.
•Summarize key components of the Windows Troubleshooting Platform and run the troubleshooting wizard from the Start menu for a specific problem.
•Identify how unified tracing provides IT professionals with a single tool for troubleshooting issues in the Windows 7 Beta networking stack.
•Describe how Windows Management Instrumentation provides IT professionals with programmatic access to reliability data, enabling them to check stability status and review recent events remotely.
•Describe how to use the Device Manager and Devices and Printers to manage devices.

Before attending this course, students must have:
•One year experience installing, configuring, and supporting Windows XP desktop operating systems.

Table Of Contents:
Unit 1: User accounts
Topic A: Account management
Topic B: Password management

Unit 2: Devices and printers
Topic A: Devices
Topic B: Printers

Unit 3: File management and protection
Topic A: File and folder management
Topic B: File protection

Unit 4: Programs and utilities
Topic A: Disk maintenance
Topic B: System Restore
Topic C: Troubleshooting

Unit 5: Networks and mobile computing
Topic A: Networks
Topic B: File and printer sharing
Topic C: Offline files
Topic D: Remote Assistance
Topic E: Power settings and plans

Unit 6: Security
Topic A: User Account Control
Topic B: Windows Firewall
Topic C: Windows Update
Topic D: Malware protection
Topic E: Internet Explorer security and privacy

Table Of Contents:
Unit 1: High-quality PDFs
Topic A: PDF generation methods
Topic B: PDF file attributes
Topic C: PDF settings
Topic D: Geospatial data

Unit 2: Color management
Topic A: Color management basics
Topic B: Color management workflow
Topic C: Soft-proofing colors
Topic D: Converting colors

Unit 3: Color separations
Topic A: Color separation setup
Topic B: Separations preview
Topic C: Ink Manager
Topic D: Trapping
Topic E: Transparency flattening
Topic F: Printing color separations

Unit 4: Preflight and validation
Topic A: Print problems
Topic B: Preflight profiles
Topic C: Preflight reports
Topic D: Preflight lets
Topic E: Validation and conversion

Unit 5: Interactive PDF forms
Topic A: Forms and LiveCycle Designer ES
Topic B: Creating a form
Topic C: Working with form fields
Topic D: Modifying a form
Topic E: Testing a form

Unit 6: PDF distribution and management
Topic A: PDF distribution
Topic B: Form management

Objectives:

* In this course, you will create software demonstration and interactive training simulation projects using Adobe® Captivate® 4.